Self-hosted alternatives to Freshdesk

Help desk and ticketing, self-hosted. Below are 12 open source options you host on your own server — with no monthly per-user fee and full control of your data.

Zammad

★ 5,708

Easy to use but powerful open-source support and ticketing system.

Ticketing AGPL-3.0

FreeScout

★ 4,362

Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).

Ticketing AGPL-3.0

Erxes

★ 4,006

Marketing, sales, and customer service platform designed to help businesses attract more engaged customers.

Ticketing AGPL-3.0

Frappe Helpdesk

★ 3,198

Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

Ticketing AGPL-3.0

Libredesk

★ 2,585

Modern omnichannel customer support desk. Live chat, email, and more in a single binary.

Ticketing AGPL-3.0

Bugsink

★ 1,890

Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included.

Ticketing ⊘ Proprietary

MantisBT

★ 1,782

Bug tracker, fits best for software development.

Ticketing GPL-2.0

Request Tracker

★ 1,127

Enterprise-grade issue tracking system.

Ticketing GPL-2.0

ITFlow

★ 946

Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).

Ticketing GPL-3.0

Bugzilla

★ 833

General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.

Ticketing MPL-2.0

OTOBO

★ 328

Flexible web-based ticketing system used for customer service, help desk, IT service management.

Ticketing GPL-3.0

GlitchTip

★ 157

Error tracking app to collect errors reported by your app.

Ticketing MIT

Frequently asked questions

Is there a free self-hosted alternative to Freshdesk?

Yes. We've gathered 12 self-hosted, open source alternatives to Freshdesk — including Zammad, FreeScout, Erxes. You run all of them on your own server.

What is the best open source alternative to Freshdesk?

Zammad is one of the most popular (5,708 GitHub stars). The "best" depends on your case — compare the options below.

Do I need a server to replace Freshdesk?

Yes. You can use a home server (homelab) or a cheap VPS (from ~€4/mo). See the hosting suggestions on this page.