Self-hosted alternatives to Zendesk
Customer support and ticketing on your own server. Below are 12 open source options you host on your own server — with no monthly per-user fee and full control of your data.
Zammad
★ 5,708Easy to use but powerful open-source support and ticketing system.
FreeScout
★ 4,362Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).
Erxes
★ 4,006Marketing, sales, and customer service platform designed to help businesses attract more engaged customers.
Frappe Helpdesk
★ 3,198Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Libredesk
★ 2,585Modern omnichannel customer support desk. Live chat, email, and more in a single binary.
Bugsink
★ 1,890Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included.
MantisBT
★ 1,782Bug tracker, fits best for software development.
Request Tracker
★ 1,127Enterprise-grade issue tracking system.
ITFlow
★ 946Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).
Bugzilla
★ 833General-purpose bugtracker and testing tool originally developed and used by the Mozilla project.
OTOBO
★ 328Flexible web-based ticketing system used for customer service, help desk, IT service management.
GlitchTip
★ 157Error tracking app to collect errors reported by your app.
Frequently asked questions
Is there a free self-hosted alternative to Zendesk?
Yes. We've gathered 12 self-hosted, open source alternatives to Zendesk — including Zammad, FreeScout, Erxes. You run all of them on your own server.
What is the best open source alternative to Zendesk?
Zammad is one of the most popular (5,708 GitHub stars). The "best" depends on your case — compare the options below.
Do I need a server to replace Zendesk?
Yes. You can use a home server (homelab) or a cheap VPS (from ~€4/mo). See the hosting suggestions on this page.